Player support and business enquiries
Contact Intsinzi for help with a request reference, one-time code, completed round, winning-number verification, Lumicash payment status or advertising placement.
How to contact us
Use email for detailed questions and WhatsApp for quick operational support. To protect your account, contact Intsinzi only through the official details displayed on this website.
Operating hours
Our operating hours are 9:00 AM–8:00 PM, Burundi time. Messages sent outside these hours remain in the queue and can be reviewed when support reopens.
What to include in a support message
Provide enough information for the team to locate the correct record, but never send unnecessary private information.
- Your player name.
- Your request reference, play code or claim reference.
- The Lumicash number used for the request.
- A brief description of what happened.
- A screenshot of the result or error, when relevant.
Code and request support
If your request is still pending, send the request reference. If your request was approved but the code is not visible, use the request checker again before contacting support. One-time codes that have already been used cannot be reopened for another round.
Winning-number and payment support
For a winning-number enquiry, include the claim reference and winning number shown after the round. The team may confirm the connected player record and transfer status. Payment questions must be handled using the Lumicash number registered by the player.
Advertising enquiries
Businesses should send the brand name, campaign message, preferred dates, contact details, banner dimensions and any image they want reviewed. Intsinzi may request changes before accepting an advertisement.
Security notice
Intsinzi support will not ask you to publish your secret code publicly. Be careful with unofficial accounts, copied pages and people who promise guaranteed results.
Last updated: 22 July 2026
